My career has been built around exactly what businesses demand: leading Lean transformation, coaching senior leaders, developing visual management systems, and creating cultures where continuous improvement becomes daily operational discipline rather than a one-time initiative.
Over the past 20+ years, I have delivered measurable results across healthcare, mining, maintenance systems, and manufacturing—including $4.4M in Black Belt project savings, $2.2M in annual reliability cost avoidance, and major throughput gains through Theory of Constraints and Lean operating systems.
My Bachelor’s degree in Organizational Design & Management and Six Sigma Black Belt certification complement deep hands-on leadership in operational transformation.
Improvement and Change Agent
Hard Skills (Technical / Domain Expertise)
- Organizational Design (Systems Leadership / Requisite Organization)
- Theory of Constraints (Throughput Optimization)
- Lean Six Sigma Methodologies
- Process Mapping & Workflow Analysis
- Operational Performance Improvement
- Maintenance & Reliability Systems (Planning & Scheduling)
- Change Management Frameworks
- Project & Program Management (Large-Scale Initiatives)
- Systems Analysis & Constraint Identification
- Business Process Reengineering (BPR)
Soft Skills (Leadership / Interpersonal Strengths)
- Leadership Coaching & Mentorship
- Executive Communication (translating complex systems into clear direction)
- Facilitation of Large Cross-Functional Groups
- Influence Without Authority
- Strategic Thinking & Systems Thinking
- Change Leadership (guiding teams through transformation)
- Stakeholder Alignment & Buy-In Building
- Problem Framing & Root Cause Thinking
- Conflict Resolution & Navigating Organizational Tension
- Decision-Making Under Complexity
DETAILED PROFESSIONAL EXPERIENCE
UnitedHealth Group / Optum | Duluth, MN & Remote
Sr Business Analyst Consultant | April 2025 – Present
- Lead large-scale implementation of provider route optimization technology for home visits
- Increased provider visits per day from 4.04 to 5.98, generating $670K additional revenue in 2025
- Manage waterfall and agile project management methodologies for strategic initiatives
Program Manager/Portfolio/Master Black Belt | December 2020 – February 2023
- Directed strategic programs within Care Delivery Shared Services
- Provided training, mentoring, and senior leadership across multiple business units
- Managed portfolio of continuous improvement initiatives
Sr Business Analyst Consultant/Black Belt | November 2017 – December 2020
- Applied DMAIC and DMADV methodologies to optimize benefit operations
- Led cross-functional teams in process improvement initiatives
Project Manager – Six Sigma | March 2016 – November 2017
- Managed ISO compliance and external audit processes
- Collaborated with CMS on regulatory requirements and quality standards
Synchronous Solutions | Remote
Director, Process Consulting | February 2023 – April 2025
- Applied Theory of Constraints to manufacturing sales operations
- Reduced sales cycle time by 36%, enabling sales team to exceed $500K quarterly targets
- Specialized in manufacturing process optimization
Improvement Systems Consulting | Ohio
Owner / Principal | March 2014 – March 2016
- Provided international consulting services in organizational design and systems leadership
- Specialized in Requisite Organization and Stratified System Theory
Cliffs Natural Resources | Duluth, MN
Director, Continuous Improvement | February 2012 – February 2014
- Designed and delivered comprehensive early-career engineering program
- Managed portfolio of continuous improvement initiatives across mining operations
- Provided systems leadership and DMAIC training company-wide
Reliability Engineer | January 2010 – February 2012
- Led 11 failure investigation projects resulting in $2.2M annual cost avoidance
- Specialized in vibration analysis, lubrication analysis, and industrial forensics
- Conducted root cause analysis using Apollo RCA methodology
Project Manager – Six Sigma | January 2008 – January 2010
- Led ANOVA statistical study to optimize ore particle sizing for quality improvement
- Implemented laser sizing technology, revolutionizing production process assessment
- Managed mining operations KPIs and Six Sigma initiatives
United HealthCare Insurance Co | Duluth, MN
Project Manager – Six Sigma | July 2007 – January 2008
- Successfully completed 6 DMAIC Black Belt projects with combined savings of $4.4M
- Utilized Six Sigma, DMAIC, DMADV, SPC, and MiniTab for process improvements
Manager, Quality Management | June 2006 – July 2007
- Launched new quality team from design and hiring to operational in under 4 months
- Managed operations and supervised quality management initiatives
Senior Quality Consultant | April 2004 – April 2005
- Led project reducing average handle time from 6.7 to 4.4 minutes per call
- Applied Total Quality Management and Statistical Process Control methodologies
Associate Quality Consultant | April 2002 – April 2004
- Implemented call quality program improving customer service quality from 88.2% to 98.4%
- Specialized in Total Quality Management and Statistical Process Control